Secure checkout FAQ:
Q: Do you provide secure checkout?
A: Yes, we process standard credit card payments through Shopify Payments that provides an SSL certificate through GeoTrust®
You can also pay with the secure payment portals listed below:
- Amazon Payments. Check out using payment and shipping information stored in your Amazon.com account using Amazon Payments.
- Apple Pay. Check out safefly on your Apple device.
- PayPal. Checkout provided using PayPal Express Checkout.
Q: Do you charge sales tax?
A: We charge sales tax only to all orders shipped to California. The tax rate is 7.5%
- Even though we don't charge tax to orders shipped to other states, you may responsible for paying tax to your state on your income tax forms. Refer to your state laws for requirements on tax reporting.
Q: What is the type of decal that you sell?
A: The decals that we sell are called cut decals, which means that the decal is cut out of a sheet of vinyl. The decals do not have a printed image or a background, the vinyl decal color is the color of the vinyl.
Q: Are all of the decals only one color?
A: The majority of the decals that are sold are only one color and are referred to as "single-color cut decals". Some decals that we sell may have more than one color of vinyl. Multi-color decals take a longer amount of time to produce due to the layering process of the different colors of vinyl, this process is done by hand, therefore increasing the cost significantly.
Q: What type of vinyl is used to make your decals?
A: We make all of our vinyl decals from Oracal 651 vinyl. Oracal is the highest quality vinyl available for producing decals. Oracal 651 is produced for outdoor applications and is waterproof when applied correctly and will last for up to 6 years installed outdoors.
Q: I would like to have a decal in a size that you don't list for sale, will you customize a decal size?
A: We will customize a decal that we have for sale. If you would like to have a decal in a size that is not listed in our store, please contact us for a price quote. Include the main height or width that you need and include the decal name. We will send you an email with a price quote within 24 hours.
Q: Do you produce all of your decals?
A: Yes, we cut and manufacture all of our decals. All products in our store are Made in USA.
Q: How will my decal be shipped to me?
A: All of our decals are shipped in rigid protective envelopes, these are the same type of envelopes that photographs are mailed in to ensure that the contents are not bent or damaged.
Q: Are instructions included with the decals?
A: Instructions are included with all of our decals with a step-by-step guide to ensure proper application. We also have an instructional video available here.
Q: If i damage my decal when applying it, can I return it for a refund or replacement?
A: No, we will not accept a return on a decal that has been damaged during application. Care must be taken to ensure that the decal does get damaged during installation. We will only accept returns if the item was damaged during shipping or not as described. Please see our return policy.
Q: How fast do you ship my order?
A: We ship most orders same day, but always within 24 hours of ordering. Orders that include customization will take longer to ship and we will let you know the approximate handling time. Same day shipping is not available on weekends or holidays.
Q: How do you calculate shipping costs?
A: Our shipping rates are calculated based on weight through USPS at the standard rate, we only charge you for the actual shipping cost. On January 17, 2016, USPS increased the cost shipping to $2.60 for packages weighing up to 8 oz. At this time, USPS First Class Package is the only way to get your order delivered to you fast with tracking at the lowest cost.
Q: Where does my order ship from?
A: We are located in Southern California approximately 87 miles north of San Diego and 87 miles east of Los Angeles.
Q: Do you have a retail store?
A: No, we are an online only retailer.
We design our own decals in-house or we use vector designs by other artists, click the link below to view the artists websites.